Privacy Policy

1Introduction

ajo898 (referred to as "we", "us", or "our") operates the online gambling platform at https://ajo898.cam and is committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you access or use the ajo898 platform, register an account, place bets, or communicate with our customer support team.

We recognize that trust is the foundation of our relationship with Indonesian players. This Privacy Policy is written in clear, professional English to ensure you fully understand your privacy rights and how your data is handled. If you have questions about any section of this policy, please contact us at [email protected], and our Indonesian-speaking support team will assist you promptly.

This Privacy Policy applies to all personal data collected from Indonesian residents aged 21 and above who use the ajo898 platform for sports betting (bandar bola—football bookmaking), togel (traditional Indonesian lottery), live casino games, slot games, and any other services we offer.

2Information We Collect

ajo898 collects several categories of personal information to operate your account, process transactions, prevent fraud, and comply with legal obligations. The types of information we collect include:

2.1 Information You Provide Directly

• Account Registration Data: Full legal name, date of birth (to verify 21+ eligibility), email address, Indonesian mobile phone number, residential address, username, and password.
• Identity Verification (KYC) Documents: Government-issued photo identification (Indonesian National Identity Card / KTP, passport, or driver's license), proof of address (utility bill, bank statement, or government correspondence), and selfie photographs holding your ID.
• Payment Information: Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon), e-wallet account details (OVO, DANA, GoPay, ShopeePay, LinkAja), and transaction history.
• Communications: Messages you send to our customer support team via live chat, email, or WhatsApp, including any attachments or screenshots you provide.

2.2 Information Collected Automatically

• Device and Technical Data: IP address, device type (mobile, desktop, tablet), operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, features used, games played, bets placed, deposit and withdrawal requests, session duration, and clickstream data.
• Location Data: Approximate geographic location derived from your IP address to verify you are accessing the platform from within Indonesia.
• Cookies and Tracking Technologies: We use cookies, pixel tags, and similar technologies to remember your preferences, improve platform performance, and analyze user behavior. You can manage cookie preferences through your browser settings.

2.3 Information from Third Parties

• Payment Processors: Confirmation of successful deposits and withdrawals from Indonesian banks and e-wallet providers.
• Identity Verification Services: Age and identity verification results from third-party KYC providers to ensure compliance with 21+ requirements.
• Fraud Prevention Services: Risk scores and fraud alerts from specialized providers that help us detect and prevent fraudulent activity, multiple account creation, and payment fraud.

3How We Use Your Information

ajo898 uses your personal information for the following lawful purposes:

• Account Management: Creating and maintaining your ajo898 account, verifying your identity, processing login requests, and managing your profile settings.
• Transaction Processing: Processing deposits via BCA, BRI, BNI, Mandiri, and e-wallets; processing withdrawal requests; maintaining your account balance; and generating transaction receipts.
• KYC and Compliance: Verifying you are at least 21 years of age, confirming your identity and address, preventing underage gambling, and complying with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
• Fraud Prevention and Security: Detecting and preventing fraudulent activity, multiple account creation, payment fraud, identity theft, unauthorized account access, and collusion or cheating in games.
• Platform Improvement: Analyzing usage patterns to improve platform performance, optimize user experience, develop new features, and troubleshoot technical issues.
• Customer Support: Responding to your inquiries via live chat, email, or WhatsApp; resolving disputes; and providing assistance with deposits, withdrawals, and gameplay.
• Marketing (with consent): Sending promotional emails about new games, bonuses, or special offers—only if you have opted in. You may unsubscribe at any time by clicking the unsubscribe link in any promotional email or contacting [email protected].
• Legal Obligations: Responding to lawful requests from regulatory authorities, law enforcement, or courts; cooperating with investigations; and complying with applicable Indonesian and international laws.
• Responsible Gaming: Monitoring for problem gambling behaviors, enforcing self-exclusion requests, applying deposit limits you have set, and providing access to responsible gaming tools.

4Legal Basis for Processing Your Data

Under international data protection standards, ajo898 processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contract with you—i.e., to provide gambling services, process transactions, and maintain your account.
• Legal Compliance: Processing is required to comply with KYC, AML, CTF, and licensing regulations imposed by our regulatory authority.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, service improvement, and customer support—provided these interests do not override your privacy rights.
• Consent: For marketing communications, we process your data only if you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

5How We Share Your Information

ajo898 does not sell your personal data to third parties. However, we may share your information with trusted service providers and partners under the following circumstances:

All third-party service providers are contractually obligated to protect your personal data and use it only for the specific purposes outlined above. They are prohibited from selling, sharing, or using your data for their own marketing purposes.

6Data Security Measures

ajo898 employs industry-leading security measures to protect your personal and financial information from unauthorized access, disclosure, alteration, or destruction:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using bank-level SSL/TLS protocols.
• Secure Data Storage: Personal data is stored on secure servers with restricted access, regular security audits, and intrusion detection systems.
• Two-Factor Authentication (2FA): Players can enable 2FA to add an extra layer of security to account logins.
• Access Controls: Only authorized ajo898 personnel with a legitimate business need can access your personal data, and all access is logged for audit purposes.
• Regular Security Testing: We conduct penetration testing, vulnerability assessments, and security audits to identify and fix potential weaknesses.
• PCI-DSS Compliance: Payment card transactions (where applicable) comply with Payment Card Industry Data Security Standard (PCI-DSS) requirements.

While we implement robust security measures, no system is 100% secure. You are responsible for maintaining the confidentiality of your login credentials and should notify us immediately at [email protected] if you suspect unauthorized access to your account.

7Data Retention

ajo898 retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal obligations:

• Active Accounts: Your account data, transaction history, and KYC documents are retained while your account is active.
• Closed Accounts: After you close your account, we retain essential data (name, ID verification records, transaction history) for a minimum of five (5) years to comply with AML regulations and licensing requirements.
• Marketing Data: If you have opted into marketing communications, your contact details are retained until you unsubscribe or request deletion.
• Fraud and Security Data: IP addresses, device data, and fraud-related information may be retained longer if required for ongoing investigations or to prevent future fraud.

Once the retention period expires, personal data is securely deleted or anonymized so it can no longer be associated with you.

8Your Privacy Rights

As an Indonesian player on ajo898, you have the following privacy rights:

• Right to Access: You may request a copy of the personal data we hold about you. Contact [email protected] with your account details, and we will provide a data export within 30 days.
• Right to Correction: If any personal information we hold is inaccurate or incomplete, you can update it directly in your account settings or request correction via customer support.
• Right to Deletion: You may request deletion of your personal data, subject to our legal retention obligations. Note that we must retain KYC and transaction records for at least five years under AML regulations.
• Right to Object: You may object to processing of your data for direct marketing purposes at any time by unsubscribing from promotional emails or contacting us.
• Right to Data Portability: You may request a machine-readable copy of your personal data to transfer to another service provider.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing), you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact our Data Protection Team at [email protected] with your full name, account username, and a description of your request. We will respond within 30 days.

9Cookies and Tracking Technologies

ajo898 uses cookies, pixel tags, and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze platform usage.

Types of cookies we use:

• Essential Cookies: Required for core platform functionality, such as account login, session management, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous usage statistics to help us understand how players use ajo898 and identify areas for improvement.
• Functional Cookies: Remember your preferences, language settings, and past activity to provide a personalized experience.
• Marketing Cookies (optional): Track interactions with promotional content and measure the effectiveness of marketing campaigns—only used with your consent.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may impair platform functionality, including the ability to log in or place bets.

10International Data Transfers

ajo898 operates under an international gaming license, and your personal data may be transferred to and stored on servers located outside Indonesia. When we transfer data internationally, we ensure adequate protection through:

• Contractual agreements with service providers that require equivalent data protection standards;
• Compliance with international data transfer frameworks recognized by our licensing jurisdiction;
• Use of secure, encrypted data transmission protocols.

By using ajo898, you consent to the transfer of your personal data outside Indonesia under the protections outlined in this Privacy Policy.

11Children's Privacy

ajo898 strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected data from a minor, we will immediately delete that information and close the associated account. Parents or guardians who believe their child has provided personal information to ajo898 should contact us immediately at [email protected].

12Changes to This Privacy Policy

ajo898 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify registered players via email and/or a prominent notice on the platform at least 14 days before the changes take effect.

Your continued use of ajo898 after the effective date of the updated Privacy Policy constitutes acceptance of the revised terms. The most current version is always available at https://ajo898.cam/privacy-policy and supersedes all previous versions.

13Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how ajo898 handles your personal data, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the ajo898 platform (click the chat icon in the bottom right corner)
• WhatsApp: +62 812-3456-7890 (09:00–23:00 WIB, Indonesian-speaking agents available)

For data protection inquiries specifically, include "Privacy Inquiry" in your subject line, and we will prioritize your request. We aim to respond to all privacy-related inquiries within 30 days.